FAQ

I placed my order online and now why am I being told it is out of stock? There are times that inventory levels will be incorrect and we won't know this until your order is actually being filled by the warehouse. When this happens someone has removed items without changing inventory levels in the computer. There are other times, because we ship all our products factory direct, that items will be discontinued. We are not told by our manufacturers that the item (s) were discontinued and are told after we submit our order for shipment. We do our best to provide all of the items you order, but there are times that we simply can't. When this happens we will contact you and offer other alternatives. Return to top.

Why are there minimum order requirements on non-custom items? We strive to keep our prices as low as possible. By doing this, small teams of 10-50 players as well as large teams of 50 or more can purchase good quality products at discounted prices. The only way we can keep our prices low and affordable to all our customers while still making a profit on the items sold, is to have a minimum order requirement for some of the manufacturers. Return to top.

Can I change my order after I have placed it online? Because of our commitment to process and ship your orders quickly, once you click the Place Your Order button you will be unable to add, delete, or change items within your order. Please be sure to review your order one last time and make any necessary adjustments. Return to top.

Why do you ask for my phone number and e-mail address at check out? How do I know you won’t sell my phone number and e-mail address. Awesome Sports is committed to respecting your privacy. We will not sell, rent, trade, loan or give out any personal information to any third party. However, should a situation arise where we are required by law to release this information, we will comply with all law enforcement agencies.

What is the minimum order requirements on Custom Socks? The factory minimum order requirement can be 12, 24, 36 or more per size and design dependent upon which sock you order. Every time you change the color or ribbing in the sock that is considered a new design and you will have to order the minimum. Every time you change the size you will need to order at least the minimum per size. You cannot order less than the minimum shown in the description. Return to top.

Why must I sign a custom order approval form before Awesome Sports begins production on my custom order? There are no returns or exchanges on custom orders. The custom order approval form is the actual order that the factory works off of while making your socks. This approval form is your last chance to review your order and make any necessary changes. This approval form clearly states your order’s approximate ship dates which allows you to decide if you still want to continue with custom order or change to stock items that ship same day. All of our customers must sign a custom order approval form before their custom order goes into production. Return to top.

When will my Custom order ship? It is dependent upon what you type of custom order you have placed. The approximate production time is shown in the description area of the product and will be on your Custom Order Approval form. You then must factor in the ship time to get the order to your location.

What forms of Payment do you Accept? Credit cards accepted: American Express, MasterCard, Visa, and Discover. We do not accept International Credit Cards. Other forms of payment: Paypal Payments and School or League Checks

Important information about payments: Credit Cards are charged once your order is placed. Debit/Gift Cards will reflect deduction of funds immediately upon placing order. For your credit card security, your billing name and address must match that of the credit card, debit card, gift card used for payment and customers must ship to the billing name and address that matches the credit card, debit card, gift card or PayPal account used for payment.

If you have to ship to a different address, we have procedures in place to verify that the card holder is aware of this transaction. We will contact you prior to the verification process for your permission. Once verified as the card holder, you will be able to ship to an address different than the billing address of the card holder. Awesome Sports reserve the right to cancel any order that does not match these criteria. Return to top.

Do you accept Purchase Orders from Schools or Leagues? No, we do not extend credit to schools. You will need to pay by school credit card or PayPal accounts. We do not ship out any orders without payment. We can invoice your school and once we receive payment from your school, your order will ship or if it is a custom sock order, your order will go to the factory for production. Please contact us if you need us to invoice your school or you can check out by check online. Make sure you have all the proper billing information for the school/league. Return to top.

Do you show active inventory online? How do I know if I order something it will be in stock? We do not show inventory online. You can contact us via phone or email to check stock before placing an order. If an order is placed for out of stock item(s) we will reach out to you on how to proceed.  Return to top.